📱 Having an issue? Contact Wallet Support
Every day, our support team handles thousands of requests — from quick questions to truly unique cases.
Over the past year alone, we’ve responded to more than one million inquiries 📈
The Support Team works closely with other Wallet teams, and its mission goes far beyond simply replying to messages. Their goal is simple: to understand every situation, resolve issues quickly and effectively, and provide clear, high-quality assistance in any situation and continuously make Wallet better for everyone.
You can always contact Support directly in Wallet: tap the three dots in the top-right corner of your screen → Settings → Contact Support. You will be redirected to the only official support bot — @wallet_supportbot.
The bot has a built-in guide that helps you find answers even faster. Just choose your topic (access, security, deposits/withdrawals, exchange, etc.) and the bot will instantly provide ready-made solutions and step-by-step guides — often resolving issues before you even need to speak to an operator.
🧙 A few facts about our Support:
● Available 24/7, handling over 50,000 requests per month.
● Up to 87% of users receive a reply within 5 minutes, thanks to automated systems.
● About 83% of cases are fully resolved the same day.
● This year alone, over 80,000 P2P Market disputes were successfully resolved.
● Nearly 10,000 users recovered funds mistakenly sent to our custodial address instead of their personal address. Although this is not always possible, we strive to investigate each case in order to make a fair decision.
FYI: When processing refund requests for accidental transactions, we don’t charge any additional fees 👩
Wallet Support both solves issues and helps users understand the nuances of blockchain networks, token standards and Wallet features. They also share safety tips and explain how to avoid common mistakes.
Important: Wallet Support never asks for passwords, codes, seed phrases, or performs operations on behalf of users.
We’re also preparing to launch a new AI assistant inside the Support bot. It will instantly handle many common questions, allowing our human specialists to focus more on complex and important cases where users need personal attention 🎙
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